Hello. How can we help?

We invite families in small batches, so the service grows slower than the interest in it — that is deliberate: every new family gets attention while there are few of us. Your invitation arrives by email at the address you signed up with. If it has been a month and you have heard nothing, write below and we will tell you honestly where you are in the queue.

Nothing during the beta, with every feature included. Families who join during the beta keep the paid plan free for a full year after Neiliro launches publicly. Exporting your data is free forever, on any plan — see the terms.

The service is monitored around the clock, backed up nightly, and updated without downtime — and it is still a beta, which means we do not yet promise an uptime level. One family running on it every day is our own. If something breaks, we would rather hear it from you than find it in a graph.

The first person to set up the family space becomes its administrator. From Settings they create the others and hand out one-time invitation links, which expire after a week. Everyone picks their own password on the way in — nobody types a password for someone else.

Neiliro installs from the browser: open your family's address on the phone and choose "Add to Home Screen". It then behaves like an app, works offline for what you have already opened, and updates itself in the background. No app store, no download. The same page makes a good always-on kitchen tablet.

Yes — demo.neiliro.com gives you a throwaway family filled with sample data, no signup. It disappears when you log out.

Use "Forgot password?" on your family's sign-in page. The link is single-use, expires in an hour, and is only ever mailed to an address that has been confirmed — which is why we ask you to confirm it when the account is created. A reset does not switch off two-factor authentication.

Two-factor codes cannot be recovered by email — that would make the second factor pointless. Write to us from the address on the account and we will verify who you are before turning it off, which takes a bit longer than a password reset by design.

Yes — an administrator changes it in Settings → People: open the member and edit the Login address field. The new address then has to be confirmed before it can recover the account, exactly as the first one did.

Only an administrator can, and it is deliberately not filed with the display name: the sign-in address is a credential. Whoever holds it can reset the password, so quietly rewriting one is quietly handing over the account.

There is no administrator back door — privacy is enforced by the server, not by a policy we promise to follow. Personal tasks and notes stay personal even from the rest of your family. We touch family content only when operating the service strictly requires it (restoring a backup you asked for, for example), or with your explicit permission during a support request. The privacy policy is the long version.

In the European Union — DigitalOcean in Amsterdam. Each family is a separate, isolated database rather than a row in a shared one. Backups are encrypted, taken nightly, and expire within 14 days.

Possibly — tell us quickly. A restore brings the whole family back to how it looked at a point in time, so anything else written since would be lost too; that makes it a last resort rather than an undo button. Backups only reach back 14 days.

Settings gives you the complete archive — database and every attachment, in one file — and a button that deletes the family. The archive restores into the open-source self-hosted edition, which is the whole point: leaving has to be possible or "no lock-in" is just a slogan.

Every hosted family gets one at [email protected] — Settings shows yours. Give it to the school and the utility company: their letters land in the hub where anyone at home can read them, and one tap turns a letter into a task. Replies go out from that same family address.

Better not. It is a household mailbox by design: everyone in the family sees what arrives there. Household correspondence — yes; your bank and your doctor — keep those in your own inbox.

It is the same application from the same source, free forever under AGPL-3.0, running on your machine. What you take on is the operating: certificates, backups, updates, and mail delivery. The hosted service is that work done for you, plus the family address on our mail domain.

GitHub issues — not this form. Your hub is yours, we cannot see it, and an answer in the open helps the next person with the same problem. The README covers installation and upgrades.

Both directions work — it is the same archive format either way. Tell us in the form and we will walk you through it; the move includes your attachments and takes a short, planned downtime.